Welcome to The Mind Practice. These Terms of Service (“Terms”) govern your access to and use of the website www.themindpractice.in (the “Website”) and any clinical, assessment, training, consulting, or research services (collectively, the “Services”) provided by The Mind Practice, founded by Dr. Reena Sharma, Ph.D., and based in Ahmedabad, Gujarat, India (“we,” “our,” or “us”).

Please read these Terms carefully. By accessing the Website, booking a consultation, or engaging any of our Services, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, please do not use the Website or our Services.

 

1. About Us

Name: The Mind Practice

Founder & Practitioner: Dr. Reena Sharma, Ph.D. — Forensic and Rehabilitation Psychologist, Criminologist

Address: 1101, Palak Prime, Iskon Ambli Road, Ahmedabad, Gujarat, India

Phone: +91 98115 10003

Email: connect@themindpractice.in

 

2. Eligibility and Acceptance

By using the Website or our Services, you confirm that:

• You are at least eighteen (18) years of age, or you are accessing the Website or Services with the consent and supervision of a parent or lawful guardian.

• You have the legal capacity to enter into a binding agreement under Indian law.

• All information you provide is accurate, current, and complete.

• You will use the Website and Services in accordance with these Terms and applicable law.

If you are accessing the Services on behalf of a minor, dependent adult, or another person, you confirm that you are their parent, lawful guardian, or duly authorised representative.

 

3. Nature of Our Services

The Mind Practice offers a range of professional services, including but not limited to:

• Individual, couple, family, child, adolescent, and elderly therapy and counselling.

• Psychological and psychometric assessment services.

• Forensic and rehabilitation psychological services, including risk assessment and court-related work.

• Crisis management and intervention programmes.

• Training, supervision, and consulting for institutions, organisations, and professionals.

• Research, academic publication, and educational content.

Our Services are delivered in person at our clinic in Ahmedabad and, where appropriate and clinically suitable, through secure online platforms.

 

4. Important Disclaimers

4.1 Not a Crisis or Emergency Service

The Mind Practice is not an emergency or crisis response service. We do not provide twenty-four-hour care. If you or someone you know is in immediate danger, experiencing suicidal thoughts, or facing a psychiatric or medical emergency, please contact emergency services immediately, go to the nearest hospital, or call a recognised crisis helpline such as iCall (+91 91529 87821) or the national mental health helpline KIRAN (1800-599-0019).

4.2 Website Content Is Not Professional Advice

Information published on our Website — including blog posts, articles, social media content, newsletters, downloadable resources, and book excerpts — is provided for general educational and informational purposes only. It is not a substitute for personalised professional psychological, psychiatric, medical, or legal advice. Reading our content does not establish a therapist–client relationship between you and The Mind Practice.

4.3 No Guarantee of Outcomes

Psychological care is collaborative and personal. While we apply evidence-based methods (including CBT, DBT, ACT, mindfulness-based approaches, and forensic CBT) and adhere to recognised professional standards, we cannot and do not guarantee specific clinical outcomes, recovery timelines, behavioural change, or results in legal, custodial, or rehabilitation contexts.

 

5. Booking, Fees, Cancellation, and Refunds

5.1 Booking

Appointments may be booked through our Website, by phone at +91 98115 10003, by email at connect@themindpractice.in, or through approved third-party platforms. Bookings are confirmed only upon receipt of confirmation from us.

5.2 Fees

Consultation, assessment, training, and consulting fees are communicated to you at the time of booking or through a separate engagement letter. Fees are payable in advance unless otherwise agreed in writing. We accept payment through methods notified by us from time to time.

5.3 Cancellation and Rescheduling

If you need to reschedule or cancel an appointment, please inform us as early as possible so the slot can be offered to another client. Late cancellations and missed appointments may be charged in full at our discretion, in line with the cancellation policy communicated to you at booking.

5.4 Refunds

Fees for completed sessions are non-refundable. Where a session has been paid for in advance and is cancelled by us, or cannot be delivered for reasons attributable to us, we will either reschedule or refund the relevant amount. Refund requests in other circumstances are considered on a case-by-case basis.

 

6. Client Responsibilities

To allow us to provide our Services safely and effectively, you agree to:

• Provide accurate, complete, and honest information about your history, presenting concerns, medical and psychiatric care, and any relevant legal, educational, or occupational matters.

• Inform us of any medication, ongoing treatment, prior psychological assessment, or risk factors relevant to your care.

• Attend appointments punctually and engage actively in your care plan.

• Treat the practitioner, our staff, and other clients with respect and courtesy.

• Comply with practical instructions given to you in connection with your care, including any safety plan, between-session tasks, or referral guidance.

• For online sessions, ensure a private, safe, and uninterrupted environment, and a stable internet connection.

 

7. Forensic and Court-Referred Services

We provide forensic and rehabilitation psychological services, including risk assessment, intervention with justice-involved individuals, court-referred evaluations, and our correctional rehabilitation programmes (such as the Samarth programme).

If you are engaging us in a forensic capacity, you acknowledge and agree that:

• The role of the practitioner in a forensic context (assessor, evaluator, expert) is distinct from that of a treating therapist, and the duties of confidentiality differ accordingly.

• Reports, assessment findings, and opinions prepared in a forensic capacity may be shared with referring authorities, courts, correctional institutions, legal representatives, or other parties as required by the referral or by law.

• Forensic findings are based on the information available at the time of assessment and on the application of professional judgment to that information; they are not predictions of certain future behaviour.

• Our scope of work, fees, and reporting obligations in any forensic engagement will be set out in a separate engagement letter or referral document, which forms part of these Terms in respect of that engagement.

 

8. Online and Tele-Consultation Services

Where Services are delivered through video, audio, or text-based platforms, you acknowledge that:

• Tele-consultation is governed by the Telemedicine Practice Guidelines applicable in India and by professional and ethical standards relevant to your practitioner.

• Online sessions may be affected by technological issues such as connectivity, audio quality, or platform outages, and may not be clinically suitable in all circumstances.

• You are responsible for ensuring the privacy and security of your own environment and devices during online sessions.

• Where we determine that online consultation is not appropriate for your concerns, we may recommend in-person consultation or refer you to another suitable service.

 

9. Confidentiality

Information you share in the course of clinical work is treated as confidential, in accordance with our Privacy Policy and the ethical and legal obligations governing psychological practice in India. There are limited circumstances in which we may be required to disclose information without your consent — for example, where there is serious risk of harm to you or others, suspected abuse of a child or vulnerable adult, or where disclosure is required by a court order or other lawful authority. These circumstances are described in greater detail in our Privacy Policy.

 

10. Intellectual Property

All content on the Website and in our materials — including text, graphics, logos, photographs, videos, blog posts, articles, downloadable resources, course materials, training manuals, workbooks, assessment tools (including the Criminogenic Thinking Profile and other proprietary instruments developed by Dr. Reena Sharma), book excerpts, and the design and layout of the Website — is the intellectual property of The Mind Practice, Dr. Reena Sharma, or our licensors, and is protected by Indian and international copyright, trademark, and other intellectual property laws.

You may view and read this content for personal, non-commercial use. You may not, without our prior written permission:

• Reproduce, copy, distribute, publish, or commercially exploit any part of our content.

• Use our content for training, teaching, or assessment purposes outside your own personal study.

• Modify, translate, or create derivative works from our content.

• Use our trademarks, logos, or branding without authorisation.

Limited quotation for the purposes of legitimate review, academic citation, or news reporting is permitted, provided that proper attribution is given to The Mind Practice and Dr. Reena Sharma.

 

11. Acceptable Use of the Website

When you use the Website, you agree not to:

• Use the Website for any unlawful purpose or in breach of these Terms.

• Attempt to gain unauthorised access to any part of the Website, our systems, or any user account.

• Introduce any virus, malware, or other harmful code.

• Engage in scraping, data mining, or automated extraction of content.

• Post or transmit any content that is defamatory, obscene, abusive, harassing, infringing, misleading, or otherwise unlawful through any contact form, comment section, or messaging feature.

• Impersonate any person or misrepresent your affiliation with any individual or entity.

• Interfere with or disrupt the Website or the experience of other users.

We reserve the right to remove content, suspend or terminate access, and pursue legal remedies for any violation of this Section.

 

12. Third-Party Links and Services

The Website may contain links to third-party websites, platforms, and services, including social media platforms (LinkedIn, Instagram, Facebook, X, Substack), booking and review platforms (such as Practo), and the publisher pages of our books. We do not control these third-party services and are not responsible for their content, privacy practices, or terms of use. Your use of any third-party service is at your own risk and subject to that service’s own terms.

 

13. Limitation of Liability

To the maximum extent permitted by applicable law:

• The Website and Services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied.

• We do not warrant that the Website will be uninterrupted, error-free, secure, or free of viruses or other harmful components.

• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or loss of goodwill, arising out of or in connection with your use of the Website or our Services.

• Our total liability to you in respect of any claim arising out of or in connection with these Terms or the Services shall not exceed the fees actually paid by you to us in the twelve (12) months preceding the event giving rise to the claim.

Nothing in these Terms shall limit any liability that cannot be excluded or limited under applicable law.

 

14. Indemnity

You agree to indemnify and hold harmless The Mind Practice, Dr. Reena Sharma, and our staff, associates, and service providers from and against any claims, demands, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with your breach of these Terms, your misuse of the Website or Services, or your violation of any law or third-party right.

 

15. Termination

We may suspend or terminate your access to the Website and our Services at any time, with or without notice, for any reason, including for breach of these Terms, professional or ethical reasons, or where we determine that continuation is not in your clinical interest or in the interest of other clients or our staff.

In the case of clinical Services, where termination is initiated by us, we will, where appropriate and feasible, provide reasonable notice and offer suitable referrals to alternative practitioners or services.

You may discontinue use of the Website at any time. You may also withdraw from clinical Services at any time, subject to any commitments set out in your engagement letter.

 

16. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices, our Services, or applicable law. The revised version will be posted on the Website with a new “Last Updated” date. Continued use of the Website or Services after such update constitutes acceptance of the revised Terms.

 

17. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India. Subject to applicable law, any dispute arising out of or in connection with these Terms or your use of the Website or Services shall be subject to the exclusive jurisdiction of the courts at Ahmedabad, Gujarat, India.

Before initiating any formal proceeding, the parties agree to attempt in good faith to resolve any dispute through direct communication and, where appropriate, mediation.

 

18. Miscellaneous

• Entire agreement: These Terms, together with our Privacy Policy and any engagement letter or service agreement entered into between us, constitute the entire agreement between you and The Mind Practice in relation to the Website and Services.

• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

• No waiver: Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or of any other provision.

• Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to any successor in interest.

• Force majeure: We shall not be liable for any failure or delay in performing our obligations due to events beyond our reasonable control, including natural disasters, public health emergencies, internet or platform outages, and acts of public authorities.

 

19. Contact Us

If you have any questions, concerns, or feedback regarding these Terms, please contact us at:

The Mind Practice

Address: 1101, Palak Prime, Iskon Ambli Road, Ahmedabad, Gujarat, India

Email: connect@themindpractice.in

Phone: +91 98115 10003

 

By using this Website or our Services, you acknowledge that you have read, understood, and agreed to these Terms.

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